Char Read

Jul 21, 2024

Purchased a coaching package with Alice...

Purchased a coaching package with Alice that included £120 worth of CNP products monthly. After signing up and making the first payment I was disappointed that the products were not ordered the following day as promised. The plan was received later than promised and did not consist of what Alice had spoken about in our consultation. When I sent messages asking questions I rather didn't get answers or had to wait days for a response. When I asked about the products that were included I was told to go buy my own in the meantime and that she'd order them later. I then spent double buying the products elsewhere as my plan needed them, however I'd also paid Alice for them. Every time I asked Alice about the products she'd promise to order them the next week but never did. 3 weeks after I'd paid, still no products, Alice asked for the next payment. We'd agreed monthly payments of which I have the messages and my plan which stipulates this. However Alice insisted my next payment was due and asking me to pay it. When I explained I wasn't willing to send any more money until I'd received what I'd already paid for Alice said she would not be sending the products as I was breaching our contract. She then demanded the next months payment plus another month's payment as a cancellation fee, and said if I did not pay this she would pass me on to a debt collection agency. Unfortunately this went back and forth with me asking for the products I'd paid for and Alice demanding 2 more payments. She then threatened me with bailiffs. I've had to seek legal advice and block Alice from contacting me as she was bombarding me on every platform demanding payment and making threats. Unfortunately as all of this was going on I have found out Alice has done this and is doing this to lots of people. There is now a whole group of us in contact and some have been conned out of over £1000 and never received what they paid for. Please please avoid Alice as a coach.