Talk Home Mobile
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Won't provide the services they claim.
Unable or unwilling to deliver the services they claim. Start with the headline : You will frequently be unable to make calls or send text messages with this "network". I should have realised what I was in for when the envelope that arrived with my SIM card in ti was empty... They literally sent an empty envelope. After speaking to the the dismissive customer service team for the first time, it was eventually re-sent. This was the first clue that this was not going to be a professional experience. What I didn't realise was that the empty envelope would end up being about much use as the SIM card I eventually received, as you will not be able to make phone calls with Talk Home. As I travel around a bit, I found this problem immediately and throughout the Midlands, up as far as to Manchester and down as far as London. Upon trying to make a call, it won't connect and just terminates. Sometimes it would take 15-20 attempts just to get a connection. I called Talk Home numerous times - although even then I couldn't always connect. Their poorly trained staff (not their fault) are very rude and dismissive (their fault!) and just try to get you off the phone asap with non-descript fixes. Most common is to say it must be the signal as everything is connected properly. Of course, my phone was reading full signal, but still wouldn't connect calls. Over the space of a few months, the problem continued. I kept calling and emailing to see the issue, hoping it could be resolved. I was told again and again "it's your signal", until finally coming clean and admitted that though they claim to use EE's network, they don't actually have access to all of EE's bandwidths. So even though I had a strong signal and was in fairly large cities, I had no chance of getting a connection. Same applied to text messages. I was slightly disappointed to find out I was paying for services that couldn't be provided, but upon asking for details of their complaints procedure I was told the email I received WAS their complaints procedure and I was welcome to leave. Astonishingly poor phone and customer service. Really ashame you can't leave 0 stars. I've since moved our accounts to Lebara and it's working like a dream. Avoid Talk Home at all costs. Low cost shouldn't have to mean low quality.