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Gayle Madden-Mathes

Gayle Madden-Mathes

Member since Invalid Date
1
Review
3.0
3 out of 5 stars
Average rating

Reviews by Gayle Madden-Mathes

Croatia Airlines logo

Croatia Airlines

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3 out of 5 stars
Oct 16, 2024

Flew to Croatia

Flew to Croatia, flight connecting from Zurich delayed by 4 hours, pilot stated due to ground operations. Flight going home to LAX delayed, missed connection in Vienna. Croatia service booked new flight, many connections and lost our premium seats. They stated that Lufthansa had to make upgrade when we arrived in Frankfurt. Got to Frankfurt, they stated Croatia air had to change our tickets. This is maddening, and how do they get away with this lack of organization, and communication. Please train your staff to know their policies! We are treated like cattle. Take lessons from Iberia Air, wonderful service and comfort.