Car Racks
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Ordered and paid for on the 11th
Ordered and paid for on the 11th, post tracking number issued on the 12th…..still no recognition of the tracking number at the courier website 10 days later…..not really sure why that was. Started to get a little uneasy as Christmas was fast approaching….Items were delivered to an address over 100 mile away and then they said the order has been completed!! Now into the new year and not really got an explanation and do not know what happened so I asked for a refund. Maybe strikes and circumstances beyond their control were to blame. They did offer to resend but I had to change plans as time ran out making the order now unnecessary :( but eventually I did get a refund 30 days after purchase. Judging a company when things go wrong is a little unfair so judging them on how they deal with it in my opinion is fairer! I would shop again but not near a holiday period. At all times they were respectful and responded to all correspondence.