Hazelton's Canada
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Horrible customer service!
Be very careful ordering from this company! They do not follow through on the free delivery if you make one order over $100 that may have baskets going to two different addresses in the location or municipality where they are being delivered, even if your whole order is substantially more than the $100 limit. They will replace what you select for your basket without any confirmation or thought about with what they are selecting as replacement items. So soft fruits ordered for an elderly recipient will be replaced with apples. Healthier choices such as hummus will be replaced with chocolate. Chocolate covered strawberries will be replaced with apples. Deliveries will be delivered late if you make multiple purchases in one delivery, even though they are going to the same address. Rotten fruit may be included in the baskets, as what happened to one of our basket recipients. Finally, even if customer service tells you one thing (e.g., "if your(sic) getting delivery charges I suggest you place the order and email us so that we can refund you the amount of delivery for ground shipping"), they will ignore what they promise you and stick you with an unwarranted delivery charge. Also, do not try calling their 1-800 customer service number. You will be able to leave messages, but they will not call you back. Very poor after service to go along with their breaking of promises. Again, caveat emptor! I wish that someone else had been able to place a review similar to this if they had encountered the same ruined gift giving that one of our families suffered. Thanks for nothing, Hazelton's.