Lyca Mobile SE
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Review about Francis and Shanty and overall Lyca experience
I have been having multiple issues with Lyca customer care , I ordered a sim card on June and got it delivered on July after 1 month after 10 emails and several phone calls to Lyca customer care and none of it was recorded against my history or complaints and I was almost fed up. That is when Francis from Lyca called and explained the issues and issues with the new customer care and helped me to set up my Sim and gave me the email details on where I should raise my complaints. I never got any of this help with customer care before. They were so rude. Later Shanty helped in taking my case further and she escalated the case and agrees to get me the bundle extension for the time I had waited for the sim card. Thanks Shanty and Francis for the help, otherwise I would have left Lyca and moved to another service provider