GWK

Jun 23, 2025

AVOID. AVOID. AVOID.

I really should have looked here before even considering stepping into the premises. It would have saved me two weeks of stress and annoyance. Bought a car. Collected it. It blew its engine barely a mile from the dealership. It was returned on a recovery truck an hour later. Was assured I would be refunded. Quickly. Nothing happened until I vowed to attend the dealership in person despite living 150 miles away. Was not reimbursed for any out-of-pocket expenses accept for half of the £70 fuel we put into it before it went bang. Was told that the automated reply to emails was sufficient response to my pleas to have my money returned so I could buy another vehicle for my kids to be conveyed to school safely, without me having to lean on the good will of my employer to drive them myself. Even now, I am still waiting for the return of the "deposit" withheld from the refund - for the return of the new V5 logbook. Still, after reading some of the horror stories here, I got off light. Truly wish I had never heard of Hilton Car Supermarket, as so many others here have echoed. If you have any issues at all, expect zero response from "aftersales" or its "manager". Expect to be ghosted on email. Expect to have yourself repeatedly disconnected from the switchboard, even if you get through to reception. Expect no one to accept the transfer of the call from the poor receptionist; and then be cut off again. Expect the person you are trying to reach to be talking at the receptionist to relay placating lies to you whilst refusing to "man up" and take the call himself. Please, please, please, do not entertain giving these clowns even one penny of your money. You will ultimately be back here, saying the same things as the rest of us. Edit: Normally I wouldn't engage in responding to responses. But in this instance I will make an exception. Your response is as dishonest as it is disingenuous. It speaks to the complete absence of integrity within your organisation. ...And it cannot possibly change until you at least accept the FACTS surrounding the depth of the ineptitude of your aftersales department. Negative review, after negative review, all with the same theme. Either you are woefully under-resourced in this area. Or the resource is woefully lacking in competence. Or... your entire business model is based on maximising revenue in sales and warranty sales, with not the slightest care or regard for what comes after. Whichever it is, I truly don't care, but others should be warned. The only positive is that in fact, it would appear, one potential customer walked off your lot from reading this. One person saved is one person saved.