Hilton Car Supermarket
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WARNING DO NOT BUY
WARNING. DO NOT PURCHASE FROM THIS DEALERSHIP. I purchased a car on the bank holiday Monday but wasnt able to drive it home due to a dead battery. This was mentioned to us after waiting hours for the car to be “ready”. They said they would put in a new battery, new car matts and repair poor paint work, I was also informed I would get a full tank of diesel and it delivered due to these issues. I called and emailed but had no response from anyone at the dealership until demanding I was put through to a manager. Even then I was told around 5 times I’d get a call back, but then told the manager had gone home. Eventually I got very cross and was put through to a manager- the one I was advised was at home and couldn’t deal with me today! I asked over and over when the car would be delivered and wasn’t given a definite time. The car turned up on the back of a trailer at 7:30pm Thursday after the office had closed, so I couldn’t get in touch with anyone about any issues. The car broke down twice when just moving it up the road, fuel tank was empty and the car itself was dirty. On top of that, the underneath of the car had bits hanging down. We were also given a form to sign which states our 30 day warranty would cover a maximum of £250 which was not explained to us over the phone or at the time or purchase. Originally we were quoted approx £1500 for warranty of 2 years, however, I have just purchased a new car from a legit dealership and was quoted £500 with everything included! I was refunded £3000 but was told £200 would be kept whilst waiting for the V5 which is what it is. This was not mentioned in any documents or anything, I would love to see a policy stating this. However the company did not inform me they had received the V5, Never-mind starting the refund for the rest of my money. I sent them several emails but as always had no response with my queries. The first refund took 48 hours as advised by Jay Singh. However, the second refund I was told would take 5 days? Why is this so different. The staff all say different things and none of the information given matches what the person before has said. A customer should not have to call and email as many times as I have to obtain their money. Overall it is impossible to get hold of anyone, customer service is horrific and most of the cars have awful paint work and don’t work!! This place is a SCAM. Please note the car I purchased was a Mercedes GLA with reg number KV66OXE. Do not make the same mistake I did! Update: upon receiving the reply from Hilton I would like to emphasise that my complaint is based on the communication and lack of care. I did receive my refund within 5 days but I wasn’t informed you had received the V5, wasn’t told a definite delivery time, wasn’t told about the £250 maximum warranty. I then was ignored, lied to about a manager not being in. The list goes on.