Celebrity Cruises
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Experience I don’t want to repeat
First trip with this vessel. Had an Aqua cabin which allows you to eat separately away from the crowds. It is ok but had better. The best part of the trip did not happen because of the Coronavirus. Most passengers booked to see Singapore but sadly, it did not happen. Our refund consisted of one day’s money for missing Thailand, which was paltry to say the least. Return business class part of our journey was lost as we had to return to Dubai. Guest services promised us x amount of our “next” trip and so far it has not materialised and our emails go unanswered. Complaints dept in the U.K. are not bothered and always send a bog standard reply when you query anything. We will definitely not be returning. Let’s hope this Coronavirus does Celebrity a lot of damage then they might appreciate how much they need the customer.