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Postoffice
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post redirect farse
I set up a redirect for my post in branch, advising that I was moving into temporary accommodation ahead of my onward purchase going through. I was advised at the time that i'd be able to update the redirect free of charge once I'd moved. Upon calling customer services today, i was told that I needed to pay again for an additional re-direct, and if I'd like to make a complaint, i'd need to sit in a queue on hold for a further 60 minutes. Appalling service end to end - It's only a shame we have no choice but to use the organisation.