Celebrity Cruises
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Dreadful customer service
Dreadful customer service - At least 6 telephone calls made to try and amend a return flight from US, but abandoned calls after having waited for no less than 60 mins on each occasion. Numerous emails sent and automatic acknowledgement received but not a single reply. This is absolutely disgraceful customer service from what is claimed to be a reputable company which prides itself of its customer service. This is certainly misleading the customer and an offence under Trade description.