Bait and Switch gone wrong
Pre-purchased 2-week car rental along with tickets to Kansas City to visit relatives. After arriving at MCI, Dollar indicated the reserved car is not available and will not provide a substitute for their lack of planning. Instead, they now have alternatives at a now extreme rate of course. Stuck in the middle of nowhere without means to get to the relatives, we pick a one-day rental instead of the 2-week. Dollar tells us there is a refund on the 2-week that will show within 2 billing cycles on our CC and we pay for the one day rental in a separate transaction. During checkout on the one day rental Dollar asks if we want to add all these extras: insurance, offroad assistance, etc. Saying no doesn't matter because they are not listening, they pretend to listen, agree with you, and add it on to your rental anyways. We didn't get a good look at the statement until being on the road and have to waste our vacation time driving back and hanging out with customer service. After 2 billing cycles, the credit for the original 2-week prepaid rental never happened. Emailed Travelocity and Dollar over 20 times who now indicate the unused funds belongs to them. Emailed the directors of customer service for both organizations and it's been over a week without a response. Even though there is no legal transaction to stand on I now have to now deny charges through my CC company who will require proof of services rendered. Judging based on all the emails so far, Dollar doesn't care and is justifying the pirating of our funds while Travelocity Customer Service seems to have no influence on them. At least nobody with enough influence at Travelocity has been involved so far.
