Adoor Property Management
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Public Health Complaint – Children Exposed to Extreme Cold (No Power)
I am extremely disappointed in Adoor Property Management and their handling of a serious emergency. Although I have been back and forth with them over ongoing deplorable plumbing issues since the beginning of my tenancy their most recents actions let’s me know they do not care about their tenants only receiving rental payments. I have been without power in my rental for five days (since Jan. 25 it is now Jan. 29) during extreme cold weather. Despite paying $1,245 in rent monthly and repeatedly contacting their office, I have been told daily that the issue has been “escalated” with no resolution. When I requested to speak with a manager or supervisor, the customer service representative hung up on me. This behavior is completely unacceptable. As a result of their inaction, I lost nearly $200 in groceries, and most importantly, my children and I were forced to sleep in our car in the driveway because the home was uninhabitable. This is not just poor customer service—this is a failure to provide basic, humane living conditions. I feel taken advantage of as a tenant who cannot afford to relocate immediately. I strongly caution anyone considering renting through this company to think carefully about how emergencies are handled.