LE
Leonardo Hotels
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Medical issues = lack of compassion
I appreciate I booked and paid in full with no cancellation policy (my error). Due to a sudden unexpected medical issue I am unable to travel to the hotel. I offered to provide medical proof but the staff was not interested. I asked for a credit note so I could visit when mobile. I was asked what date and I explained I did not know when I would be fit. I was informed there would be an additional charge and when I could not give a date the staff member was uninterested. I am disappointed by the lack of customer service. I was looking forward to my stay here but I will never book again due to lack of compassion or concern for customers.