Water Babies
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Absolutely shocking experience Phoned up to book my newborn son on a…
Phoned up to book my newborn son on a term of swimming lessons. Woman on phone said we have to pay right now as there was extremely high demand. Happy days. All booked on. Payed £108. Got all our lesson dates and times. One week before lesson get a phone call of a woman saying that we were the only person booked on for swimming so my sons lessons will not be going ahead. Unless of course we can drive 1 hour away to another class at an extra charge. Totally different story I was told due to the high demand ?? I’ve booked 6 days off work for these lessons. Only to make things worse the woman on the phone accused me of lying about me taking time off work for these lessons, most patronising phone call I’ve ever had off a business that seemingly has such high reviews. I felt it was me who was in the wrong and they were doing me a favour. Absolute shocking customer service and company. There’s a lot of reviews outside of trip advisor stating that this business isn’t up to scratch. I wouldn’t trust this company with my child after looking at reviews outside Trustpilot. Would definitely not recommend. And would question the professionalism and quality of the staff. Disgusting experience