Lloyds Bank Insurance
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Good grief that was a bad one!
Good grief that was a bad one. 3 attempts to get through to a human and about an hour and a half on the phone...the operator I eventually get can't speak English well - then wanted to go through the disputed order item by item and had to have every word spelled phonetically. (e.g. ration, kettle, stove, etc.) I'm still on hold now while she also goes away to try to raise a dispute number for me. (allegedly) Frankly, I think she's gone for tiffin...Oh no - she's come back to tell me she's waiting for the system to raise a dispute number. What's happened Lloyds? you used to be good. I finally got the dispute number. Lloyds refund the money, then the retailer has to respond and they may take back the refund. The operator did actually do what I wanted - but what a rigmarole and a waste of time. The answering system and website keeps telling me I can use their banking app to raise a dispute, but, with all the phone theft, I don't want my bank details on my phone - not when I have a full screen and keyboard right in front of me. (and the reviews of the app are scathing) Even one of the other operators admitted she doesn't like using LLoyds app and would rather have full keyboard.