Postoffice
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Avoid Post Office Savings
I opened a Bond account with Post Office Savings on December 29. Admittedly this was during the holiday season but why did it take until January 19 for the Bond to transfer from HSBC? It is now January 22 and I still haven't been able to access the account. I was sent a six digit code on January 18, which failed and I was told it was my error when I called on the morning of January 22 to ask for help. Another letter, dated January 19 with another code arrived on January 22 and again it failed and when I called on the afternoon of January 22 was told no letter had been sent out on January 19 'according to the system'. No supervisor was available to take calls, there is no email complaint address for the Post Office, and sadly they haven't learnt anything regarding customer service. I have the letters. They don't believe me!