Pure Electric UK
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Have contacted them three times both my…
Have contacted them three times both my husband and I regarding electronic fail within warranty. Purchased the scooter less than a year ago. Get an awful Bott that says it will get back to you. This was 10 days ago. My husband received a message from the Bott a few days ago saying we will contact you tomorrow and they never did. So frustrating as my son has been without his scooter and no response for 10 days. All we want is it to be collected and repaired under warranty as soon as possible so that he is not sad. We purchased from pure because we know the family that owns the company through school but the customer service site is so disappointing and frustrating. Repair req #4449070 26/4 Today I received a reply by email. It has been three weeks and we do have a different scooter by different make and they manage to pick that up within four days of reporting it faulty. However, this customer service using a chat bought is incredibly slow and has taken three weeks to reply.- here is the reply… – Hi Anna, 👋 Just checking back in, let us know if there's anything else we can help with. Regards, Fin Pure Electric Just received this today, I don’t know how it helps me. My husband received a notification from DPD yesterday stating they would collect the scooter in three days. There was no notification from pure other than this. The customer service is absolutely appalling, it’s painful, it’s time-consuming and extremely frustrating not being able to contact somebody other than a chat bott and in my case and absolute dealbreaker for buying from pure in the future as you are feeling left high and dry for too long.