Hazelton's Canada
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Buyer Beware
I ordered 3 Oreo cakes in 2021, but received 3 coffee cakes. I was told that because of covid, times are tough and they're trying their best. They were sorry but wouldn't replace/refund the purchase. So I tried to be understanding. I tried again for Mother's day 2022, and again received the wrong items. But this time, the response I received was, "Our policy allows us to make substitutions, sometimes *entire* contents of an order may be substituted. In the terms and conditions you selected at the time of purchase, you are not entitled to refunds or compensation under such circumstances, as per our refund policies." This is Hazelton's policy. Any purchase from Hazelton is a gamble what might actually arrive. Buyer beware.