Princess Cruises
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UK staycation not impressed by princess
just returned from a UK staycation cruise 4 days on Sky Princess, could not wait to get off I have been cruising for 20 years and will never cruise with this company again The embarkation was good and the balcony cabin was lovely but luggage came as we were going to dinner so could not change the medallion app is terrible We were charged for someone else’s drinks in the restaurant that sat at the next table, the staff seem to pick up the medallion signal so watch out for this. I have emailed Princess to get a refund, but get an email telling me it can take 6 to 8 weeks to deal with this, what a joke ALSO BE AWARE WHATEVER YOUR BILL TOTAL, THEY WILL CHARGE THIS TWICE TO YOUR CARD WHEN YOU LEAVE THE SHIP, never had this ever happen in all my cruises, my daughter who was also on the cruise was charged twice as well, I called Princess to be told oh you need to speak with your bank, I spoke to my bank , they said it’s been charged by Princess and it’s a pending authorised payment, well it’s been 2 weeks and they have just released these funds back to my account, Ok if you have the funds but a total nightmare if you do not I was concerned when I used the Market place buffet the cleanliness of the tables, they weren’t cleaned when vacated by passengers that had finished their meals, food was very mediocre and very few staff about Tea was like dishwater, most staff onboard could only speak very little English. The deck space is not very good, on the 2 days we had lovely weather you could not find a lounger or seat on deck all day, unless you got up at 7am and left a towel or book on them, and the boat was only two thirds full The running joke with staff is “ place an order from Amazon” for sun loungers and food “ , they obviously have a supply problem The atrium was nice but not enough staff again to order coffee /drinks and during busy times again not enough seating The captain decided to sail down to the bay of biscay and we had 2 days of awful rocking which I feel could have been avoided Not impressed with Princess they really need to step up, but I won’t be sailing with them again