Heymondo Travel Insurance
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I accidentally hit my left little toe
I accidentally hit my left little toe. It swelled up and I can only walk with great pain... I am currently on vacation and have their premium policy. Today is Sunday, and since this morning since 7 o'clock or so I've been trying to talk to them and I can't have a complete conversation. I tried from their "Customer Service" application and there is no one online for 8 hours, I keep trying... I left messages there, nobody answered my messages yet... I called "Travel Assistance", I find it hard to answer, and after a few words are exchanged, they tell me that they can't hear me anymore (?!) and the conversation is interrupted... Specifically, I have maximum signal and good quality internet here in the resort where I am. All I have to do is go to the resort at my own expense, hoping that later I can recover the money based on the invoice... In the application it says customer service 24/7, they haven't answered my messages for more than 8 hours... Accidents don't have "Sunday off"... I'll keep you updated on the evolution of things. UPDATE 14 MARCH 2024: On Monday, March 11, 2024, I managed to get in touch with them. I went to the resort's clinic at my own expense, and my expenses will be settled based on the documents received from the doctor and the resort. At least I hope so :) I recommend this insurance only to those who don't get sick on Sunday... :)) P.S. I'm fine now... :)