HOB Salons
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HOB Salons
HOB Salons, Temple Fortune branch AVOID THIS SALON PLEASE! I was overcharged and very rude, condescending, defensive management when I tried explaining the situation. I should of stayed away after reading the prior negative views before me. I attended as a hair model for highlights, I was overcharged and they even took at tip without me initially realising, i found this out when I called the next day to find out how much I should of been charged as I had a feeling I was charged incorrectly. After completion of my highlights and paying I was told by Sophia who was the colourist supervisor "that doesn't include a tip" when in fact I was in the process of leaving a tip but after being made to feel uncomfortable I decided not to tip given her comment, however despite not consenting to a tip they STILL took a £10 tip without my knowledge untill the next day when I called and enquired about the price I should of been charged. The next day when I called to speak to the manager I believe her name was Laura she was extremely rude and defensive and did not believe Sofia her colleague mentioned 'tip' I asked them to please look at CCTV and audio for concrete evidence of what was said but this was dismissed. Through the conversation, Laura the manager referred to me as your 'only a model ' I was shocked by this comment and yet again I was made to feel very uncomfortable and belittled for being 'only a model' whilst I was only offering my services for a trainee to learn and having highlights completed at a reasonable affordable price. Regardless of being a model or a full price paying customer I'm still human with feelings. I am now waiting for my due monies that is owed to me, as a result of the overpayment this Salon stole from me, let's see if they have any decency in given me my owed monies back. I am in disablief to have been treated in this manner, no customer should have to endure such a horrible situation. Customer care in this salon was horfic. However on a positive note the trainee was very pleasant and polite. Management should take a leaf from her!