Carrentals.co.uk
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First time user of Carrentals.co.uk and…
First time user of Carrentals.co.uk and was quite sceptical of their service after reading a lot of negative reviews, but went ahead due to their low prices. Booked a Mercedes-Benz GLA or similar through the website with Hertz, and within a few hours I got an email confirmation from Hertz itself which was reassuring and as soon as I logged into the Hertz website I knew then that I was guaranteed to get a vehicle when I land at Heathrow. Hertz gave me a free upgrade to a Volvo XC60 Inscription, which was very nice to drive. I would very much recommend buying the Worry Free insurance package, only cost about £5 per day but was worth it as Hertz charged me £90 for a hairline scratch on an alloy wheel from a minor curbing incident. The refund process was all done via email and relatively painless. I cannot comment on the customer service from carrental.co.uk as I didn't need to call them at any point, but overall, I'm happy with the whole rental process and definitely the price I paid.