My Cruises
View company profile →
CHANGE OF STAR RATING TO A 5
Having given My Cruises a 1 star blasting on several occasions due to being subjected to numerous flight changes, I now find myself having to retract this rating. After speaking to Brant from customer service at some length, he apologised for the changes and lack of contact. He went on and explained that Jetstar must take most of the blame due to their constant rerouting of flights. He has offered to cover us for out of pocket expenses and also a small refund to our account. We are yet to commence our flights and cruise and now, being in a better frame of mind are looking forward to an enjoyable trip. The compensation offered should in no way mean that I have been “bribed” to change my views. Brant’s concerns for us to have a enjoyable trip are why I have changed my rating.