Mint Mobile
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Mint’s AI is dangerous
Mint’s AI is dangerous. What just happened to me as a long time (~ 4 yrs) Mint customer. Called their cust service number: 1-800-683-7392 > AI system auto answer’s your call > (Me): connect me with Live agent > (Mint AI): you can tell me exactly what you need > (Me): connect Live Agent > (Mint AI): tell me what this is about to re route you to the right live agent > (Me): renewals > (Mint AI): your 12 month renewal has been successfully processed and charged to your account (all this within 5 seconds of me saying “renewals”). Was not able to stop this. I said No, Cancel. Nothing. I then went online to my C.Card and saw $200.xx pending charge from Mint Mobile. I couldn’t process a claim because it was “pending”. Had to call back Mint again. Imagine the frustration. Way to go Mint. Fix your AI - It’s retarded. Oh, and btw, thanks for asking the customer to “approve the transaction” while dealing with your AI. Wow!!!!