Musely
View company profile →
Horrible Side Effects
I hesitated to write this review, but I feel obligated to share my experience for the sake of educating other potential customers. Please read carefully before purchasing. I ordered the Anti-Aging Cream on June 14, 2025, and received it on June 20, 2025. As this was my first experience with a tretinoin-based product, I followed the instructions provided by the Musely-assigned doctor, exactly as directed. I initially applied the cream only to my face and experienced no irritation or noticeable side effects. Before applying the product to my neck, I consulted the doctor and specifically asked if it was safe to do so. She confirmed that it was acceptable but cautioned that the skin on the neck is more sensitive. She advised me to dilute the cream with moisturizer, reduce the dosage, and limit application to two or three times per week. I followed these instructions precisely. Despite following these instructions, I soon began developing multiple small skin tags on my neck. Initially, I did not associate them with the cream. However, as the tags increased and eventually covered a SIGNIFICANT PORTION OF MY NECK, I became concerned about an underlying health issue and sought evaluation from a local dermatologist. I was shocked when the dermatologist confirmed that tretinoin use on the neck can commonly cause this reaction and stated that it should NEVER have been recommended for that area. At no point did the Musely doctor warn me about this specific side effect. Had I been informed that using the product on my neck could lead to the development of hundreds of skin tags, I would never have applied it there. This lack of disclosure is extremely concerning. Patients rely on doctors to provide essential warnings about potential risks—especially with dermatological treatments that directly affect one’s appearance. Musely also bears significant responsibility for ensuring that its affiliated doctors deliver complete and accurate guidance. What began as an effort to improve my skin has now turned into a deeply distressing situation. Removing the skin tags will require multiple laser treatments, costing thousands of dollars and carrying the additional risk of permanent pigmentation changes. Beyond the physical damage, the emotional toll of seeing my neck covered in hundreds of skin tags every day is profound and difficult to process. This experience has left me extremely disappointed and frustrated. It is unprofessional and irresponsible for a prescribing doctor to omit crucial risk information, and for the company to allow such oversights. I am sharing my honest experience to warn others.