APT River Cruises & Tours
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I enjoyed my holiday because I was…
I enjoyed my holiday because I was meeting up with my school friends. The food was very good and the service also very good. I realise it was very difficult for you over the floods and locks not working and you did your best to supply some of the excursions anyway. I feel if a representative had been on the case having realised the boat was not going up to Nuremberg you could have booked us all to fly to Vienna especially as BA cancelled our flight and sent us off to Brussels instead rather than a whole day on the coach and I was disappointed as we were at Nuremberg we did not get to see the sights there. Another reason why I feel I should get a refund is having paid extra for a balcony we were unable to use it because of being next to another boat and actually had to keep our curtains drawn so as not to be overlooked. I request a refund for that. Something off later is not encouraging me to try again when if things go wrong I am not compensated for it. Looking forward to your reply Susan OSULLIVAN