Celebrity Cruises
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Great service pre cruise, terrible aftercare.
Our first flight from Heathrow to Bologna to pick up our cruise was cancelled. Celebrity arranged for another flight from Gatwick early the next morning, but that was also cancelled resulting in a missed sailing. Celebrity did their utmost to get us to the next port of call, arranging flights, a hotel and a five hour transfer. Customer service on the ship was wonderful, but I have to say that after cruise customer service is abysmal. I have been waiting for a reply to my first email for TWO MONTHS. I have followed up with two further emails which have also been ignored. It’s a great shame their after cruise customer service is not as good as their cruises. Their lack of customer care does not give me an incentive to rebook with them.