Water Babies
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Won’t be continuing…
Just coming to the end of our term at water babies. Can’t fault our teacher she is great and very reassuring. Only slight criticism is 10 weeks is probably too long for a term as seems to be a little repetitive each week (guess there’s only so much you can do with a baby in the water). So what’s really left a bitter taste is I have been charged a £30 ‘administration fee’ as I didn’t ‘opt out’ for the next term. Now personally I think that’s a ridiculous system and it should be a case of re-enrolling rather than opting out. I did receive an email about this (into my junk) however due to being extremely busy with children and life in general I missed the deadline. I was told basically it’s tough and the admin fee was already taken from my account. The next day I noticed another £18 had been taken from my account (without any authorisation) for an extra lesson to apparently bridge the gap between terms?! I have had no email to advise I will be charged £18 for a lesson I don’t want to do. I’ve been told it will be refunded however it is slightly concerning they seem to be taking money from my account without any notification. So overall BEWARE of the re-enrolment email and ensure you ‘opt out’ within your designated time to avoid extra costs. Won’t be continuing I’m afraid.