Jo-Ann Stores
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Inexperienced employees
I have a small drapery workroom business. I ordered 23 yards of blackout lining online because of the great low price. It was for a large drapery job for a pair of 7 widths, 3.5 widths per panel. I chose to pickup at the store near my home. I picked it up on the 3rd day. I assumed that the store cut it because I checked their stock to make sure that they had it. I also assumed that whoever cut it would have enough knowledge to cut 23 continuous yards from a bolt. No... they had added approx a 4 yard piece of blackout that obviously was from a different dye lot and rolled it onto the bolt. There was no way that I could use that along with the rest of the blackout lining sent on a pair of custom drapes and not be noticed. I went back to the Westminster store and explained to the employee my extreme frustration and having to go back and get this corrected. The employee told me that someone in joann's warehouse had cut the order. When you order from online, the warehouse cuts it and delivers it to the store for pickup. How the hell could anyone that deals with fabric and cutting it for a customer not know the simple fact that you never mix dye lots when cutting an order. This has given me a very negative impression on Joann Fabrics and how they don't train their employees.