LloydsPharmacy Online Doctor
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Don't waste your money - you'll be left with nothing
Don't waste your money. Appalling customer service. I spent GBP400 on a course of vaccines, but never received a follow up email from Lloyds to book an appointment for them, nor did I receive any reminder emails over the next few months that I had an outstanding balance with Lloyds Pharmacy that I had not yet used, despite the fact that it would have been obvious that I had not started the course of three vaccines. I was travelling at the time, and forgot to follow up, but once I remembered all I received was a chatGPT-generated response that my prescription had 'expired' and that they will not issue a new one or refund me. They are "sorry that it is not what I hoped for" but very happy to keep my GBP400 for not delivering a cancer vaccine. I would like to know what percentage of online sales are actually fulfilled to completion, and how much of Lloyds profitability is based on customers missing the arbitrarily imposed deadline. I work in service delivery company that offers much less important commercial services, and our legal team would never allow us to keep a customers prepayment while also not delivering a service, no matter what terms they had clicked on to accept during a dodgy black friday sale. You would expect a pharmacy to have more considerate customer service, seeing as they are dealing with patients health concerns, but you would be wrong.