Rebel Energy
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Do not use this Company !!!
Moved into emergency accommodation,.was told they didn't know who the electrical supplier was. Told my previous supplier I wanted to carry on with them as I get a discount for having a disability. Then to get an email 7 weeks later I owe £280 for 7 weeks ? Rang Customer Service (which is abroad) I was advised they sent a welcome pack (which i didnt). Tried to make a complaint and was told there was nothing they can do. I rang the finance team, and spoke to Diane W. May I say she needs recognition for her good work, unlike your Customer Service. Diane W had empathy and compassion and was easy to talk to. 5stars to Diane. Spoke to previous supplier as to why I was being billed for 8 weeks in total. I was advised that Rebel Energy was not responding for them to take over from the 13th October, and they have taken over from the 28th November. Rang energy Ombudsman. And was told that I had to make a Complaint. Which i advised ive already tried and they didn't except this. So tried again calling on the 11th December got through to the Complaints team, and really it was like talking to a brick wall. Again didnt except my Complaint was told they would see if it is a Complaint ? I haven't recieved an email to confirm that I've made a complaint and they have 8 weeks to look into this. What sort of Company are you running ? As it seems you don't follow Energy Ombudsman rules and regulations. When a Complaint is made (twice may I add) you are supposed to email with confirmation that you are looking into this. Ive recieved nothing from yourselves.