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Is this retail company legit
Well what can I say about this retail company first of all I had been doing online orders with this company for a few years now and had no problems with them. But my experience now is I won't be buying of this company again as it has made me think weather this retail company is legit. When I got in contact with this retail company by Email to their customer service. I got a reply to say they would look into the two parcels that had not be delivered. How ever customer service got back to me saying my parcel had be lost in transit and they would refund this. But no mention of my other second parcel. So I had to get in contact with them again to Lo behold this one was apparently delivered and they gave me some written time and date with some Google maps picture to say this is where it had been delivered. I was shocked as this was no real receipt from the delivery company Evri where my delivery was coming from. It was a random picture of four houses in it, god knows where this place was taken, but it was not my house. In the end I told customer service to get this sorted out as they left me with choice but to go and get legal advice about this and I even had to send them pictures of my house and plaque which had my door number and road on it where I live as proof and said I will be contacting Evri the delivery company myself to see what is going on with my parcels. When I did contact the Evri the delivery company it turns out my two parcels were still stuck in transit and they were being escalated for these parcels to move. The very next day I received both of these parcels. And as for the refund I never received it. But for the the trouble they caused it should have been done out of courtesy.