Routes Car Rental
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Disappointing Experience and not Recommended
I rented a car from Routes via their official website, expecting a smooth experience. The pickup time was 3:00 p.m., and I arrived early at 2:40 p.m., thinking it would only take a few minutes to get the car since it was pre-booked and paid for. I planned to pick up my daughter from school at 3:30 p.m., only 15 minutes away. However, the experience was far from smooth. There was a huge line, and someone finally attended to me at 3:10 p.m. I politely mentioned that I needed to pick up my daughter by 3:30 p.m. The representative said it would take a long time, which was surprising. I was also told that as a local renter, I needed to provide a pink slip, something not mentioned anywhere during the booking process. If I had known this in advance, I would have brought it with me. I paid $20 for the commute to the location and couldn't go back home to get the pink slip. I asked why this was the case, but she simply said it was company policy without further explanation. After downloading the pink slip, I thought the process would move along, but there were more delays. Even after giving me the car at 3:45 p.m., I wasn’t allowed to leave immediately because they were still searching for the car’s registration papers. This added another 15 minutes to the delay. The entire experience was frustrating and disorganized. If extra time is necessary for such procedures, customers should be informed in advance or told to arrive at least 30 minutes earlier. This would help avoid inconvenience. Additionally, the company should be upfront about their policies on the website, such as the pink slip requirement for local renters, so that customers can prepare accordingly. Overall, this experience was far below my expectations, and I wouldn’t recommend the service based on this ordeal.