Jo-Ann Stores
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Worst Customer Service EVER
Purchased fleece online for local store pickup two weeks ago. Had to return it today (11/23/22) due to customer canceling order. Paid with debit card, like I have done for the last 20 years. Was told I could not get a credit back to my card as that was on the receipt. It's not on the receipt emailed to me. I said I had paid with debit card for many years and sometimes had to return things and it always went back on my card. Asst manager was a young woman who was walking the manager (a young man) through the return and she said Joann has NEVER allowed returns to debit cards and it's on the receipt. Regular mgr let her interrupt me repeatedly, contradict me repeatedly about this. They said I could only get a store credit, nothing else. I refused and said I wanted a credit of what I paid, not being forced to spend at Joann and no where else. Then she said I could have a corporate check sent since they will not and never have given debit card refunds. I said again, that is not true, but she interrupted again and said it was. So I said I don't like being called a liar, and I've been a customer since longer than she's even been alive. The nose ring and ugly jewelry and heavy black makeup she was wearing made her look like a satanic worshipping hoodlum, not a professional store manager. The overall mgr never said a word as he seemed totally intimidated by this awful young lady. But then when I refused again to take a store credit or gift card which force me to only buy at Joann with my refund, I was finally told I could have cash back. So they lied to me repeatedly. The worst customer service I have ever received ANYWHERE EVER, and it's always bad in this store but it was never THIS BAD until today. Horrible people, horrible management, horrible service by liars and shysters. JoAnn Stores ought to be horribly ashamed at this bad behavior in the Oracle/Wetmore Rd Joann in Tucson AZ. Will never set foot in that store again. They owe me an apology for their lies and disgusting service and behavior.