American Water Resources
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Fradulent Insurance Company
The Water Line broke and the water was flooding in my basement. So the waterline needed to be repaired. I called the insurance company and they told me I had to pay $50 deductible for the initial dispatch of the plumber to come to my house. Then, the plumber came, and they told me that I had 2 options. The first option was that they would break the concrete patio to get to the water line underneath, and then repair the waterline. They would cover the breaking of the concrete patio and repairing the waterline, but they would not cover restoring the concrete patio which would cost thousands of dollars. The second option was they would dig down in front of the concrete patio, and cut the waterline and excavate from the basement foundation wall and cut the waterline. Then, replace the cut waterline with a new waterline section. The second option is completely not covered, I called American Water Resources and talked to them numerous times and different people and I got the same answer from all of them. And I ended up having to pay the whole thing out of my own pocket $2,350.