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No adult only pools despite being advertised and signs up. Ignored by guests and management weak and will not move despite complaints from others. Should be downgraded to 4* max. Experience in Rhodes Alila Selection
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Do not book on cruise in future cruises Booked in future cruises last week on Silhouette with Iglu as travel agent. Did not realise that cannot get out of using Iglu. Booked cruise on 1st Oct 2024 for just over £3600 with £150 deposit. Iglu have send me booking at £8,372 making a profit of over £5500. Have tried to move to cruise118 but celebrity refusing as signed onboard with iglu and said only course of action is to cancel and loose deposit and $200 on board credit. What a fraud. On saturday 14th October spoke with celebrity and again requested a transfer. The agent who answered the call referred to his manager and came back and said that under the contract I signed on board it cannot be moved from Iglu. Have at last managed to get the full terms behind the contract which states I have 30 days to change travel agent. Is Iglu owned by celebrity, cannot see any other reason for them to lie and block to this extent. Have emailed celebrity on 15th for the terms and highlight the term refusing transfer but not surprisingly have had no response. I am wrong you only have the 30days if you remove the travel agent you booked with, the contract is so difficult to read and understand and was not explained on board. Apologies to Celebrity
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Very quick delivery product is superb