StubHub U.S. and Canada
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Serious fraud, don‘t choose them
I ordered a ticket for a preseason football game because it was one of the cheapest. After registration it turned out that even the official selling site was still cheaper. However, since I had already registered, I went ahead and bought the ticket there. After a few days I still hadn’t received the ticket, so I contacted customer support. I spent 40 minutes on the phone with a support agent who tried to find my order but eventually told me I should only call again once I could provide the “correct” information, like the order number or my real name. Then I reached out to the online chat support. After chatting with them for over 1.5 hours, the outcome was the same: they couldn’t find anything. The funny part? I actually received an email with an order number right after booking. So how can they not have the booking in their system? They also said they can’t give me a refund since, according to them, there is no booking from me. In short: they “lost” my order, they were more expensive than other sellers, and they didn’t even want to give me my money back. Also it ruined my whole day. Don’t make the same mistake I did by choosing this “seller.” Luckily, I have a good bank and was able to get my money back by reporting it as fraud.