Lisa

Lisa

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1 out of 5 stars
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Reviews by Lisa

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1 out of 5 stars

Quality Inn Gatlinburg TN

Don't waste your money on staying here. The location is the only redeeming "quality' there is to this Inn. We experienced many issues during our stay this week. They had an excuse for everything that was brought to their attention. They also do not side with the customer is always right theory. On the off chance that you get such a "great deal, that you can't refuse" (LOL) I would highly recommend that you see the room before you check in. If you decide to get one of the whirlpool rooms bring your own cleaning supplies bc ours wasn't cleaned, even after we requested it be cleaned. The attendant told the front desk that she cleaned it and he sided with her; however, I know for a fact that she didn't bc I left dirty towels in the whirlpool and they were still there when we got back from our day trip. We were unable to enjoy it and they didn't care. The phone didn't work and there was nothing done about that either. I could go on and on about our problems but I'm running our of characters left to complete the complaint. They only refunded us a paltry $50.35 (1/2 the amount of our 1st days price)