Amber Electric
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Horrible experience
Horrible experience. The worst. Completely disorganized company, no customer service, transition to their service is a disaster even when we tried the option for emergency equipment in the house. We even had our solar panel company attempting to get an answer or some action but Amber are completely unresponsive. We have been an Amber customer for 10 days and it's been an absolute nightmare. Our solar power has been completely cut off to us and we are now relying entirely on power from the grid. (Previously we bought almost nothing from the grid as we have ample battery storage). Our batteries are completely flat as a result of all power generated, (approx 28kwh per day), being fed to the grid whilst we are paying exorbitant prices per kilowatt hour. Basically, Amber is stealing our power while charging us exorbitant prices for electricity. Double whammy. Her have just written the Ombudsman and returned to Origin. It's not worth the stress. We had such high hopes for this technology. Man, get it together Amber. UPDATE: We had attempted to cancel our account with Amber and go back to Origin but Amber will not release the account because “there are software problems with their system that are leaving them “too busy” to speak to us directly. The Ombudsman has said that they are receiving an “onslaught “ of complaints from other Amber users that are primarily on the same, newer solar systems, like we are. Apparently Ambers software is having compatibility issues with newer systems and the set up cannot be completed. As a result, this leaves us, and others, caught in a limbo whereby we cannot fully be signed up as an Amber client, (other than buying power from them at “market rates”), and we are unable to use our own solar because Ambers software is hijacking’s it, (stealing it), and selling it directly to the grid. Neither can we fully get away from them because their software has essentiall taken our solar system hostage until they can get it together. It truly is the most dishonest, disorganised, horrible situation we have ever experienced. Run away. Come back when thy have worked out their bug’s ESPECIALLY if you have an inverter that is less than 2 years old! We are completely powerless in every sense of the word. Stuck.