Shark Motorcycle Leathers & Accessories
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Total lack of Customer Service/Ethical trading
Do not purchase S9 helmet intercoms from this company. I have returned 3 intercoms now and none have been returned so I am out of pocket roughly $400 odd. Customer Service used to be really good but this saga has been ongoing since October 2023. I have previously purchased from Shark Motorcycle Leathers and Accessories with no issues at all. That all changed with the issue that I now have with them. I purchased a set of S9 Helmet intercoms and after a year or so, one was returned for warranty repair. The intercom was repaired/replaced under warranty and returned. A couple of months later the second intercom failed so I returned it in October 2023. On the 6th of Feb 2024, I sent an email enquiring where my intercom was/how it was progressing, I received the automated reply of up to 5 days to contact me. In the meantime I purchased another S9 as they were back in stock and I needed to be able to communicate with my pillion passenger (I figured always good to have a back up anyway) After 2 months the intercoms failed and would only emit a high pitched noise. I returned both of those to the company address listed. I still hadn't had a response to the email inquiry. On the 16/04/24, I phoned the company and spoke with a representative who told me he would pass it onto the manager, I forwarded the original email again as requested. On the 13/06/24, I phoned the company and spoke with another representative who told me that he would speak to the boss and get back to me, I forwarded the original email again. I did not receive any contact from Shark Motorcycle Leathers and Accessories and so on the 15/07/24 I forwarded the original email back again requesting to be contacted with some for of resolution. Today the 26/07/24, I decided to write a review of my experience.