LE
Leonardo Hotels
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Awful
Awful. Stayed at leonardo St. Paul’s. The hotel itself and facilities are nice. However, They gave us a room with a huge stained damp patch and dripping ceiling, room was also not cleaned to a acceptable standard, hairs all over the place. Don’t understand how the room could be given the okay by anyone for paying customers to stay there. Shocking condition for a 4* hotel. Took hours to give new room keys which ruined our plans for the evening. No compensation given for the inconvenience. Not even a free drink or late checkout. Friendly staff yet customer service is appalling.