English Tea Store
View company profile →
Excellent product, poor shipping.
One of the 3 canned Birds powdered custard arrived in terrible shape. It had been damaged during shipping I suppose, and it's contents had poured out into the packaging. This caused such a mess and I was very disappointed. I had initially decided I would not purchase anything else from your company, but after awhile, I decided I would call your customer service. I explained what happened and the representative agreed to send me another can, which you did, and this one arrived intact. I also suggested, although the "cardboard" containers have a thin aluminum product cover and a easy to remove plastic lid...it needs tape or something to better secure the lid to the container to hopefully avoid the contents from pouring out due to rough handling during shipping.