Dan

Oct 13, 2021

HOW CAN I COMPLAIN!!!!

I cannot understand in this day and age how a company like PSA finance can get away with daylight robbery! I recently returned a car which was nearly 7 years old and was in a very good condition, they sent an inspector from Mannheim to take the car away after nearly an hour of trying his best to find fault, I was not present but watched him on my camera, they took the car away that same day. Then, they decided to take £3,700 plus out of my bank account, so not only did they take the car away, they also decided they would take the balloon payment as well. The money was eventually returned to me after a few weeks and after I contacted the finance Ombudsman, no apology was received. At the time I received a notice to say that Mannheim were charging me £160 for issues with the car bodywork, a scuff on the mirror casing and colour mismatch (whatever that meant) I sent in a lengthy email with images showing the mirror was slightly scuffed when I collected the car and a photo of my car to show there was no colour mis-match - I heard nothing back at all! Today weeks later after my refund, I received a letter in the mail stating that PSA finance are going to help themselves to £160 from my account again! For what? I sent in a complaint which was clearly ignored. Now, I'm not much of a conspiracy theorist; but I cannot help but feel that PSA needed to find something of fault, they had to make a financial gain in some shape or form. I cannot see how this is fair, they ignored my lengthy email with images but claim weeks later that I still owe them money and there is nothing I can do about it. I tried to call in the middle of the day on more than one occasion but they are closed? how do you challenge this? there website is awful, there is no obvious complaints procedure and if there was no-one would get back to you. I am fuming and will be going back to the Ombudsman, PSA need to be clear and transparent and fair, at least allow a call to be made so they can be challenged.