TurnKey Vacation Rentals
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1st review ever -- terrible rental company.
First review ever -- I hate that I'm even doing this but they were an awful company to have to deal with. I had to contact this company to get updated on a lost item every single day for a week. I was finally told that the item wasn't found and that the support ticket I had opened was closed two days ago. Totally unprofessional, especially considering the fact that I called them both the day it was closed and the day after and neither representative had mentioned that the cabin was cleaned, the item wasn't located, or that the ticket was closed. Lastly, we spent nearly $5000 on the cabin. We dealt with a huge insect problem, 90+ degrees all weekend, not one window had a single screen on it. The outdoor furniture had all of its cushions removed and was nowhere to be found, both fridges in the cabin weren't working properly so half our food we brought spoiled, and we used coolers as makeshift fridges. I can't speak for other rentals, but if this company manages them the same way they did this one, and have this sort of careless response to a simple lost item inquiry, I feel like it's a strong indicator that you should avoid renting from TurnKey. My issue could have been resolved so much easier, and instead they absolutely blew me away with their lack of clarity and contradictory information. Fully aware it's my fault I left something, but I expect a company to follow through on what they tell me and have the decency to not close a support ticket without informing me that it was closed via a call/text/email. Very lame.