ASOS
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Bad Customer service
Customer service take so long. Getting through to someone to help you is impossible. After being in a queue of 140, as soon as I got to 1 and an agent replied they ended the chat. I had to wait again in a queue of 83 for one hour to be switched between 2 and 1 several times. It keeps saying ‘sorry it’s taking us longer than usual’ This is horrible. The staff at the customer service desk are doing nothing? What’s the point of having them there if they’re not replying to people who have waited in the queue for hours. I will not be shopping at asos anymore and I’ve been a customer for several years.