Dexters Estate Agents
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A viewing was arranged for a property
A viewing was arranged for a property No direct contact number was provided Apart from that of the office. On the day of the viewing They didn’t want to miss it So called the office to get in touch With the particular agent To inform that they were running late. The person on the phone Said she will contact the agent And then call back 5 minutes went, She didn’t call We called back ourselves She said it should be fine The buyer arrived at the property 7 mins after the viewing time And noticed that there were people Still inside. He continued to wait outside for his partner who has physical restrictions To arrive for the viewing. Please note that the other viewers left the property 10-12 mins after their time overlapped our scheduled viewing time The agent acknowledged the buyer And said it’s okay to wait But at no time did he mention How long he can wait or If the person is happy to view the property by himself til his partner arrives. And the agent was well aware that the person was outside waiting for his partner The agent then called the number Instead of speaking to the buyer Who was waiting near the property At first he said that he has to leave And if anyone comes they can only Pop in and out So it is better to reschedule We explained we are happy to Have a quick look With the buyer who was already there All that time The agent refused and said His diary is packed And he must leave So left. The buyer was left bewildered As were others and his partner Who reached the property A minute after he left. We immediately contacted the office To explain that we felt mistreated The person just repeated what The agent said about being booked And having to leave She did apologise for the inconvenience And said he would be in touch After he returned to the office an hour later, He didn’t. We have viewed properties with many agencies but this has been the worst experience by far It felt like he didn’t care And also that she didn’t care So why should we consider Any property listed by dexters. Please kindly be considerate Of people’s circumstances And if someone is asking If it is okay to wait Just be clear how long is okay Then there will be no issue.