Leonardo Hotels
View company profile →
If it was just about the Southampton…
If it was just about the Southampton hotel it’s a lovely hotel and rooms are clean but the hospitality staff are shocking. We had room meal allowances and one night it was a voucher, next night we gave a room number, 3rd night it was a buffet and tonight we got a menu at the desk and asked to tick x1 main, x1 dessert x1 drink which we did. When we queried where our drinks were they said it’s not in the budget but we had been told to tick our options with no mention of only tick 2 options. The drinks were delivered after explaining we were not given the info correctly. I had selected rice with my chicken and it arrived with chips but I was past the point of having it changed! Staff running around like headless chickens and felt like we were an inconvenience.