Ros

Jun 26, 2021

Good choice of products, but not worth the poor experience

I ordered from this company because they not only had good prices, but also items that are hard to get in the UK now. Over a week after placing my order I was surprised to find out that my delivery was going to be delayed, but they couldn't say how long for and offered me a refund if I didn't want to wait. I chose to wait and the company continued to communicate with me that the delivery would be delayed. Just short of 2 months later, I finally received my delivery only to find the box had definitely been opened and then poorly resealed by the courier company. When I opened the box I also found that I had an item that had leaked everywhere. I wrote to let the company know and they came back with some questions and then almost a week later came back with even more questions asking for a fair bit of detail. I understand the information was required to lodge a complaint with the courier company, but they made it my problem which was an inconvenience and a bad experience. In my opinion the way they handled the whole situation was very poor and based off my overall experience with this company I would not order from them again.