Michael Speechley

Michael Speechley

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Reviews by Michael Speechley

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American Water Resources

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1 out of 5 stars

SCAM

SCAM. I have been paying for water and sewer line protection for years. First time I file a claim, I call several times to ask if this is covered. It's covered in the contract, but I want to hear it from a live person. "Covered", they tell me, no issue. Then they deny it with no explanation given. Then they hang up on me while I'm trying to get information. They tell me (via chat) to call the plumber that they hired and sent to my house. I didn't hire the plumber, American Water Resources did. That aside, I called the plumber, who also has no information about the denial. I requested an escalation, which never came. Two separate reps have told me two different reasons why the claim was denied, both of which can't be true at the same time; at least one person is lying to me. I've been hung up on multiple times. Blatant scam.